Monday Morning Speaker: Nancy R. Mitchell
BUSINESS ETIQUETTE AND PEOPLE SKILLS: DISCOVER THE POWER OF
Presented by Nancy R. Mitchell, Owner
and manager of The Etiquette Advocate
Speaker Website: http://etiquetteadvocate.com/
you know that 85% of your success in business is based on your people skills?
Your attitude and behavior toward others are as important as your resume,
experience, training and technical abilities. Employers and clients look for
the human qualities that make the difference in business relationships:
courtesy, respect, trust, and perception of reliability.
skills are the underlying foundation of good relationships, and good
relationships translate to business success. Improve your etiquette
skills and not only will you outclass the competition, but you will watch your
self confidence soar. Whether you are re-entering the job force, looking to
move up the ladder, or eager to jumpstart a sagging career, etiquette skills
are a powerful addition to your business toolkit.
R. Mitchell is a nationally recognized etiquette and protocol consultant
and trainer with more than 30 years of experience in the field.
Currently, she is an adjunct faculty member at The George Washington
University, where she developed and teaches protocol courses in the School
of Business and the Career
Center, and at Stratford
Church, VA. She serves also as
protocol and special events consultant to the Library of Congress, the world’s
largest library and cultural center.
23 years, Mitchell was director of special events and protocol at the Library
of Congress where she and her staff were responsible for planning and managing
over 400 events each year. She coordinated the institution’s major
special events, visits of heads of state and other distinguished visitors,
galas, conferences and meetings. As the Library’s chief protocol advisor,
Mitchell served as liaison to the White House, U.S Department of State, the
Congress, the Supreme Court and other government agencies, embassies, academia
owns and manages The Etiquette Advocate, a firm providing etiquette and
protocol training to corporations, non-profit organizations, government
agencies, embassies, universities, the travel and hospitality industry and
individuals. She is an etiquette columnist for Experience.com, etiquette
consultant to Engaged! magazine, and technical reviewer of Wedding Etiquette
for Dummies (Wiley Publishing, 2009); has been featured on ABC Good Morning
America, Fox News and National Public Radio, and is quoted on matters of
etiquette and protocol by CNN, ABC Nightline, The New York Times, The
Washington Post, the Washington Business Journal, the Associated Press and
She is co-owner and founding partner of the firm, Protocol
Partners-Washington Center for Protocol, and is a member of the Protocol
and Diplomacy International Protocol Officers Association.
P.O. Box 5454,
Washington, D.C. 20016