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Empowering Experienced Professionals for Successful Career Transitions

Statement of Support: 

As an organization that empowers experienced professionals, managers, and executives for successful career transitions, 40Plus of Greater Washington serves professionals of all races and ethnicities. We stand firm in our support of all people who have been affected by the horrendous racist and violent acts in our country.

Success with Etiquette: Polish Your Professional Presence with Shawn Gilleylen

  • Mon, October 15, 2018
  • 10:00 AM - 11:30 AM
  • 1627 K St NW, 3rd fl. Washington, DC


Registration is closed
Monday Morning Speaker: Shawn Gillelyen

Success with Etiquette:
Polish your Professional Presence 

Conversation with Shawn gilleylen  

Good business begins with proper manners, appropriate etiquette, and professional presence. Success in business is attributed to 85% people skills based on your behavior, ethics, and demeanor. Negative body language and gestures such as a weak handshake or shifty eyes convey the lack of etiquette and are deal breakers. People equate bad manners with incompetence and through subtle social signals; the business person “without manners'” will lose out and never know why.

Objectives for this session include:

  • Learn the principles of proper etiquette and demonstrate good manners.
  • Understand the impact of first impressions (appearance, body language, & nonverbal communication).
  • Interpret nuances of behavior to improve interpersonal “soft” skills.
  • Comprehend the importance of positive attitude, diplomacy, and demeanor.
  • Use appropriate language to speak and write with an effective tone of voice.
  • Define professional dress, business casual, grooming, and inappropriate dress for business.
  • Understand appropriate workplace behavior and rules of privacy and property.
  • Manage conflict, build teamwork, develop leadership skills, and resolve problems with positive solutions.
  • Cultivate business relationships, build rapport, and give and receive constructive criticism.
  • Entertain and dine with delight and charisma to strengthen business relationships.
  • Increase approachability and build customer and client loyalty with ethics.


Shawn E. Gilleylen is a business etiquette expert, professional speaker, corporate trainer, and author. She is the owner of Administrative Support Associates, a firm specializing in business etiquette training, professional image, and workplace communication.

Shawn keynotes at conferences, conducts etiquette trainings, facilitates workshops, teleseminars, coaching, and one-on-one etiquette consultations.

After years of interviewing job candidates and observing employees who lacked good manners and business etiquette skills, Shawn created the Success with Etiquette™ Training Program to help businesses and individuals gain a competitive edge by strengthening their professionalism, corporate image, social graces, and business communication.

Shawn’s highly energetic, warm, interactive style captivates audiences of all ages and facilitates a dynamic dialogue interaction. During her entertaining and educational presentations that make etiquette fun and rewarding, participants enjoy “real-world” scenarios. Shawn is the proud author of Success with Etiquette: Book of Etiquette, which is course material for Austin Community College Hospitality Management Program.






Phone: (202) 352-3166


Register online:  



Plan to join us after the meeting for networking. Admission is free.  Many of us carry our conversations to lunch at the nearby eatery.

Attire is business casual, recruiters are often present, so we ask all Monday Speaker attendees to contribute to the professional standards and objectives of this important networking meeting.

Doors open at 9:45 for networking and the program starts promptly at 10:00. at our new location:

1627 K St NW, 3rd fl.

Washington, DC


Empowering Experienced Professionals for Successful Career Transitions

40Plus of Greater Washington
1325 G Street, NW, Suite 500

 Washington, DC 20005
Phone: 202-387-1582

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